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Privacy Policy

This Privacy Policy explains how E&A The Tools Shop (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website and services.

Who We Are

E&A The Tools Shop
Address: 107 Blanmerle Road, London, SE9 2DY, United Kingdom
Email: info@eatools.co.uk
Phone: +44 7574 181006

What Information We Collect

  • Contact details (e.g., name, email, phone number)
  • Billing and delivery details (address information)
  • Order and payment information (payment processing is handled by secure payment providers)
  • Account information (if you create an account)
  • Website usage data (cookies and similar technologies)

How We Use Your Information

  • To process and deliver your orders
  • To provide customer support and respond to enquiries
  • To manage your account and order history
  • To improve our website, services, and user experience
  • To prevent fraud and maintain website security

Legal Bases (UK GDPR)

  • Contract: when we need to process your data to fulfil your order
  • Legal obligation: for tax, accounting, and compliance purposes
  • Legitimate interests: improving services, preventing fraud, and securing our website
  • Consent: for optional cookies or marketing where required

Sharing Your Information

We may share your information with trusted third parties only when necessary, such as:

  • Delivery and logistics partners (to deliver your order)
  • Payment service providers (to securely process payments)
  • IT and website service providers (hosting, security, performance)

Cookies

We use cookies and similar technologies to operate our website and, where applicable, for analytics and marketing. You can manage your cookie preferences at any time using our cookie consent settings.

Data Retention

We keep personal data only for as long as necessary for the purposes described above, including legal and accounting requirements.

Your Rights

Depending on your location and applicable law, you may have rights including access, correction, deletion, restriction, objection, and data portability. You may also withdraw consent where processing is based on consent.

Contact Us

For privacy-related requests, contact us:
Email: info@eatools.co.uk
Phone: +44 7574 181006
Address: 107 Blanmerle Road, London, SE9 2DY, United Kingdom